01
A Low-Risk Place to Start
The initial conversation has no obligation and does not require your practice to replace its current billing company. Review scope depends on the reports, system information, and operational context available. The review does not guarantee reimbursement, collection, denial reversal, authorization, or any specific financial result.
- No obligation
- No requirement to replace your current billing company
- Scope based on available information
- No guarantee of reimbursement or collection
02
What We Review
A focused review can help identify where A/R is aging, which claims or payer patterns deserve attention, and whether recurring revenue-cycle problems may be contributing to unresolved balances.
A/R Aging
Review available current, 30+, 60+, 90+, and 120+ balances where those buckets are available.
High-Dollar Unresolved Claims
Identify significant outstanding balances that may deserve priority based on amount, age, status, deadlines, and claim circumstances.
Payer Concentration
Review which payers account for larger portions of total or older unresolved insurance A/R.
Denial Patterns
Look for repeated categories, payer concentrations, and recurring claim problems that may warrant root-cause research.
Authorization-Related A/R
Identify balances potentially connected to missing or expired authorization, visit limits, units where applicable, or reauthorization.
Eligibility-Related Problems
Look for inactive coverage, payer mismatch, benefit, or coordination-of-benefits patterns where evident in available information.
Payment and Posting Issues
Review zero-pay claims, partial payments, unapplied payments, unusual adjustments, and potential posting discrepancies.
Claim-Status Problems
Identify rejected, pending, unprocessed, denied, or otherwise unresolved claims that may need a defined next action.
Potential Underpayment Indicators
Identify payment differences that may warrant comparison with available payer, contract, fee-schedule, remittance, and claim information.
Workflow Patterns
Look beyond individual balances for repeated front-end, authorization, billing, posting, denial, credentialing, or follow-up problems.
A payment variance is not automatically an underpayment. Further review of available payer, contract, fee-schedule and claim information may be required.
03
What We May Ask You to Provide
After the initial conversation, Apex may identify reports or system information that would make the review useful. Not every item is required for every review, and sensitive information should be shared only through an agreed secure method after scope is established.
- Insurance A/R aging report
- Payer aging report
- Claim-status report
- Denial report
- Payment or posting report
- Authorization report
- Provider roster
- Relevant billing-system reports
Do not submit patient information or protected health information through the public website form.
04
Start With a Conversation, Not a Data Dump
The first step is to understand the practice size, visible problem, approximate A/R situation, current billing workflow, and which type of review may be useful. The public inquiry form is intended only for general business information. If sensitive information is later needed, Apex and the practice should establish an appropriate method before it is shared.
05
What You Can Expect From the Review
Depending on the available information, the review may identify aging and payer concentrations, high-dollar balances, repeated denial patterns, authorization or eligibility issues, claim-status problems, payment or posting concerns, potential underpayment indicators, and process areas that deserve closer attention.
The output may take the form of a discussion, summary, prioritized findings, or recommended next steps depending on the agreed scope and the quality and completeness of the available information. The review is not represented as a formal financial audit, accounting service, or guaranteed diagnosis of every root cause.
- Areas of concentration
- Claims or account groups needing attention
- Recurring operational patterns
- Potential work priorities
- Questions requiring additional research
- Possible next actions
06
What the Review Does Not Guarantee
The review does not guarantee claim payment, A/R recovery, denial reversal, authorization approval, payer contract changes, credentialing approval, network participation, effective dates, or specific collection results.
The purpose of the review is to improve visibility and identify areas that may warrant focused revenue-cycle follow-up.
07
You Do Not Have to Replace Your Current Billing Company
Apex may support defined functions alongside an existing billing company or internal team. Depending on access, systems, responsibilities, and engagement scope, targeted support may include old A/R, denials, authorization, claim follow-up, payment posting, credentialing, or reporting.
08
When a Revenue Cycle Review May Be Useful
These conditions may justify closer review, but none automatically proves poor performance or one specific root cause.
- A/R is getting older
- 90+ day balances are increasing
- Large claims remain unresolved
- Denials keep repeating
- Authorization problems recur
- Staff cannot explain why claims remain open
- Payment posting is behind
- Unapplied payments exist
- Billing reports lack actionable detail
- Provider or credentialing changes affect claims
- Leadership lacks visibility into payer performance
09
Who We Support
Physical therapy is a core area of focus for Apex Revenue Partners. Potential review conversations may include independent PT practices, multi-provider practices, growing therapy groups, practices with aging A/R or recurring denials, and billing or RCM partners serving PT clients. This describes potential fit and does not imply client counts or existing relationships.
10
What Happens After You Submit the Form
The process begins with the general business information provided through the website—without patient information or PHI.
- 01
We Review Your Request
Apex reviews the practice or company information and revenue-cycle concern submitted through the website.
- 02
We Clarify the Scope
Apex discusses the visible problem and determines what type of revenue-cycle review may be appropriate.
- 03
We Identify What Information Is Needed
If more information is required, Apex identifies the relevant reports, access, and secure sharing expectations.
- 04
We Discuss Findings and Next Steps
Available findings, limitations, possible priorities, and appropriate next actions are reviewed with the practice.
12
Start With the Problem You Can See
You do not need to diagnose the entire revenue cycle before contacting Apex. If the visible problem is aging A/R, repeated denials, authorization workload, claim delays, payment posting, or limited reporting, start there. The review can help determine which area deserves closer attention.
Request Your Revenue Cycle Review ↗Before you request a review
Free A/R Analysis & Revenue Cycle Review FAQs
Is the A/R analysis really free?
+
Apex currently offers the initial A/R analysis or revenue-cycle review conversation without charge. The useful scope depends on the reports and information available. This statement does not create contractual terms or guarantee that every requested review or later service will be accepted.
Do I have to change billing companies?
+
No. Depending on systems, access, responsibilities, and scope, Apex may support a targeted function alongside your current billing company or internal team.
What reports do you need?
+
Potential information may include A/R aging, payer aging, claim-status, denial, payment, posting, authorization, provider, or other billing-system reports. Not every report is required for every review.
Do I send patient information through the form?
+
No. Do not submit patient names, dates of birth, insurance IDs, claim numbers, medical records, or other protected health information through the public website form.
Can you review 90+ and 120+ A/R?
+
Yes, older A/R can be reviewed when relevant information is available. The actions still available depend on payer requirements, claim circumstances, deadlines, documentation, authorization history, and prior follow-up.
Does the review guarantee collections?
+
No. It may improve visibility and identify areas for closer follow-up, but it does not guarantee payment, recovery, denial reversal, or a particular financial result.
Can billing companies request a review?
+
Yes. Billing and RCM organizations serving physical therapy clients may discuss defined review or white-label support needs. Actual fit depends on scope, systems, access, workload, and responsibilities.
